Frequently Asked Questions

Getting Started

What is SpacePAL On Demand Storage?

SpacePAL has re-invented on demand storage for Sydney. Our customers can now store one box or more without leaving their home or business.

Customers use our storage app to;

  • Arrange the drop off of their FREE SpaceBOXES and Storage TAGS to attach to other items to store;
  • Schedule their storage pick up
  • Schedule the return delivery of the stored boxes and items they select from $9-50 per unit;
  • Track their boxes and other items every step of the way.

Storage is only charged per box or item from $4-00 per month.  There’s no heavy lifting, no wasted time and you only pay for the storage space that you use.

SpacePAL's effortless end-to-end service has made storing simple, convenient and affordable.

How do I get started with SpacePAL?

Simply download the SpacePAL app on iPhone Google or Android. You then have 24/7 access to your stored items on any smartphone, tablet, or desktop. It’s easy to set up your secure profile, estimate storage costs, schedule storage supplies drop offs, storage pick up and return, view your stored items in your online catalogue, and manage your payment options.

Why is SpacePAL better than traditional Storage Units and Mobile PODs?

With SpacePAL, you'll never visit a fixed storage unit again, pack your mobile POD on the roadside, or forget what you have in storage.  Plus, SpacePAL is the cheaper storage option because we deliver free storage boxes, provide free storage collection with complimentary SpaceCOVER protection. And, we only charge storage by-the-box or item so there’s no more paying for space you just don’t use.  

We also conveniently return deliver the boxes and items you select anywhere in Australia. 

Our easy to use app and door to door service has made storage simpler, more convenient and affordable.  Plus, you can track your stored boxes and items every step of the way.

Store one box or store more with SpacePAL.

Where and when does SpacePAL operate?

We specialise in servicing high density and inner city apartment, business and student locations.  Our in-zone service areas include Sydney's CBD, Eastern Suburbs, Inner West and Lower Northern Beach's.  We can service other Sydney suburbs as well as return delivery across Australia. Check out the locations we serve on our Sydney Coverage Map.

Our operating hours are: 7am -6pm Monday to Saturday.  We also offer an after-hours service from 6pm to 9pm Monday to Saturday.

You can schedule your storage supply drop off, storage pick up and return delivery of the storage you select using SpacePAL's 24/7 app.

SpacePAL terminology. What is a...?

SpaceBOX – SpacePAL supplies a range of FREE QR coded storage boxes so you can safely pack, track, and trace your stored items every step of the way. 

Other Storage Item – these are the other items you require SpacePAL to pick up, store and return (that are not packed in SpaceBOXES) such as YOUR OWN BOXES, sporting equipment, musical instruments, baggage and monitors.    

Storage TAG – these are SpacePAL's QR coded identification tags that you attach to your Other Storage Items to enable SpacePAL to accurately track and trace your storage from door to door.

Driver – your friendly, fully trained storage professional who drops off your empty SpaceBOXES, Storage TAGS and optional packing supplies, then picks up your packed storage, and then return delivers the stored boxes and other items you select using our app.

Online Storage Catalogue – use your smart phone or tablet to photograph your storage contents and assign them to their respective SpaceBOX or other storage item in your user account. You can use our app to view and track your storage, manage item descriptions, and select the boxes and other storage items to return deliver using your storage Catalogue.

PACKING Specialist – there when you need assistance with sorting, packing and cataloguing your storage ready for check in, our PACKING specialists can come to you and help.

Storage CHECK - need to confirm what's in your storage?  Contact our Customer Care Team to organise a storage check where we check your storage to confirm a stored item is there.

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