Frequently Asked Questions

Checking Out Storage

How do I Permanently Check Out selected boxes and items?

If you no longer require some or all of your items to be stored, schedule a Permanent Check Out to have the boxes and other items you select checked out and return delivered to where you need, or retired.

1) Have SpacePAL Return Deliver the boxes and items you need, by:

  • Going to your app user account “Inventory Screen” and select the "Permanent Check Out" option;
  • Select the SpaceBOXES and other stored items to be returned;
  • Select the "Permanent Check Out" option;
  • Specify the address and designated contact (if not you) for the storage to be returned to. Return delivery to in-zone suburbs will cost $9-50 per box or item.  Additional charges will be applied for out of zone - SpaceVAN serviced suburbs.  Please contact us directly if you require a return delivery outside of our standard coverage area;
  • We’ll email or call you to confirm your return delivery appointment;
  • Our Driver will text you when they are 30 mins from arriving to return your storage;
  • Our Driver will show you a summary of the storage returned and any incidental charges before billing your nominated credit card;
  • Use your app user account to track your boxes and other stored item every step of the way.

2) Have SpacePAL Donate or Dispose of selected boxes and items on your behalf, by; 

  • Going to your app user account “Inventory Screen” and select the "Permanent Check Out" option;
  • Select the SpaceBOXES and other stored items to be retired;
  • Select the "Retire My Storage" option for a cost of $15-00 per box or item;
  • SpacePAL will endeavour to donate your storage to a local charity. 

Please view our tutorial on How to Order a Permanent Check Out

How do I Temporarily Check Out selected boxes and items?

A Temporary Check Out is great if you just need a box back to retrieve some contents, or need your golf clubs back from storage for the weekend.

Re-checking In these items into storage is an easy process as SpacePAL picks up temporarily checked out items and checks them back into storage for FREE if picked up from an in-zone suburb.

1) Have SpacePAL Temporarily Check Out the boxes and items you select, by:

  • Going to your app user account “Inventory Screen” and select the "Temporary Check Out" option;
  • Select the SpaceBOXES and other stored items to be temporarily checked out;
  • Select the "Check Out " option;
  • Specify the address and designated contact (if not you) for the storage to be returned to. Return delivery to in-zone suburbs will cost $9-50 per box or item.  Additional charges will be applied for out of zone - SpaceVAN serviced suburbs.  Please contact us directly if you require a return delivery outside of our standard coverage area;  
  • We’ll email or call you to confirm your return delivery appointment;
  • Our Driver will text you when they are 30 mins from arriving to return your storage.
  • Our Driver will show you a summary of the storage returned and any incidental charges before billing your nominated credit card;
  • Use our app to track your boxes and other stored item every step of the way.

Please view our tutorial on How to Order a Temporary Check Out

Can SpacePAL donate or dispose of my storage for me if I don't want it returned?

Yes.  Simply select the "Retire My Storage" option when requesting a Permanent Check Out using SpacePAL's app.  We will then endeavour to donate your selected SpaceBOXES, own boxes and other items to a local charity.

How does SpacePAL charge me for Check Out activity?

Permanent and temporary check out and return delivery of boxes and other items costs $9-50 per unit. No other incidental charges for Temporary and Permanent check outs will apply if your designated delivery address is in-zone, appointment is during our normal business hours, and you provide at least 24 hours notice. 

Please note we work with customers to deliver Australia wide.  Please contact our friendly Customer Care Team for a quote.

Check out charges are billed at completion of each check out process.

What if I can’t be present for the Return Delivery of my storage?

No problem. You can designate another person to be your primary appointment contact in your absence.

Have your SpaceBOX or other stored item(s) delivered to your work reception, to a friend’s place, or to a ski resorts reception.

How to set up your Designated Contact

  • Go to your app user accounts "Account - Address Book";
  • Edit an existing delivery address or create a new address with the designated contacts name;
  • Select this address as your return delivery address when scheduling your SpacePAL appointment.

For your security, you or your designated contact must provide photo ID to the Driver at the appointment.

Will the Driver wait if I am late for my scheduled storage Return Delivery?

Our Driver will text you approximately 30 mins before their arrival. Upon arriving, if they cannot locate you or your designated contact within 15 minutes, or cannot reasonably access or park at this address, they will need to move on to their next appointment. We will contact you to reschedule your appointment.

If I move outside SpacePAL's service coverage area, how do I get my items back?

We can provide a quote to courier or ship your storage to out of zone areas, or we can help facilitate shipping with the shipping company you choose.

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