Frequently Asked Questions

Checking In Storage

What is a Standard Check In and how does it work?

Standard Check In is a simple three-step process where SpacePAL drops off your Storage Supplies (SpaceBOXES, Storage TAGS and optional packing supplies), you pack, and we then return to pick up and check in your storage and collect unused SpaceBOXES and Storage Tags.

Step One - Use our app to order the drop off of the Storage Supplies you need for packing;

  • Go to your app user account “Inventory Screen” and select the "Boxes and Supplies" option;
  • Select number and type of FREE SpaceBOXES and Storage TAGS (to attach to other storage items);
  • Select optional packing supplies required, such as bubble wrap etc;
  • Book a storage supplies drop off date and time. We generally need 24 hours to plan our SpaceVAN routes;
  • Specify the address and designated contact (if not you) for the drop off;
  • We’ll email or call you to confirm your storage supplies drop off appointment;
  • If after placing your order you need additional SpaceBOXES or Storage TAGS, our Driver can provide these when they drop off your storage supplies.  Please contact SpacePAL directly to arrange this;
  • Our Driver will text you when they are 30 mins from arriving to drop off your storage supplies.

Step Two - Pack and prepare for your storage pick up and check in, by:

  • Packing SpaceBOXES - Use our app user account to catalogue contents, pack and tape seal SpaceBOX;
  • Packing Your Own Boxes - Attach correct Storage TAG, catalogue contents, pack and tape seal your box;
  • Packing Other Items - Attach correct Storage TAG, catalogue item, and ensure item is sealed or closed.

Step 3 - Schedule a Storage Check In to have our Driver pick up your packed storage; 

  • Go to your app user account “Inventory Screen” and select the "Check In" option;
  • Select the SpaceBOXES and Other Storage Items (with Storage TAGS attached) to be picked up and checked in;
  • Specify the address and designated contact (if not you) for the storage pick up;
  • We’ll email or call you to confirm your check in appointment;
  • If needed, your Driver can provide more SpaceBOXES, Storage TAGS, and optional packing supplies during Storage Check In.  Please contact SpacePAL directly to arrange this;
  • All unused SpaceBOXES, Storage TAGS and Tape Dispensers must be returned to our Driver during the Storage Check In;
  • Our Driver will show you a summary of the storage collected and any incidental charges before billing your nominated credit card;
  • Use your app user account to track your boxes and other stored items every step of the way.

Please view our tutorial on How to Order a Standard Check In

What is a One Stop Check In and how does it work?

Save time with a One Stop Check In where SpacePAL combines your "Storage Supplies Drop Off" and "Storage Pick Up " into one convenient 30 minute appointment.

Our Driver will deliver your ordered SpaceBOXES, Storage TAGS and optional packing supplies to you, or your designated contact.  They will then spend up to 30 minutes helping to pack SpaceBOXES, attach Storage TAGS to other items to store, catalogue, check in your storage into the SpacePAL system, and transport safely to our storage facility.

How to use our app to order a One Stop Check In;

  • Go to your app user account “Inventory Screen” and select the "Boxes and Supplies" option;
  • Select number and type of FREE SpaceBOXES and Storage TAGS (to attach to other storage items);
  • Select optional packing supplies required, such as bubble wrap etc;
  • Select "One Stop Collection" option;
  • Book a "One Stop Collection" date and time. We generally need 24 hours to plan our SpaceVAN routes;
  • Specify the address and designated contact (if not you) for the one stop check in;
  • We’ll email or call you to confirm your appointment;
  • If after placing your order you need additional SpaceBOXES or Storage TAGS, our Driver can provide these during the One Stop Check In.  Please contact SpacePAL directly to arrange this;
  • Our Driver will text you when they are 30 mins from arriving at your specified address.

Please view our tutorial on How to Order a One Stop Check In.

How do I Re-Check In my storage that is Temporarily Checked Out?

Temporary check outs are great if you just need a box back from storage to retrieve some contents, or need your golf clubs back for the weekend. When you're ready you can re-check in these items back into storage using our app.  This is an easy process as SpacePAL picks up temporarily checked out items and checks them back into storage for FREE if picked up from an in-zone suburb. 

How it works - Last week you ordered the Temporary Check Out of your snow board from storage.  SpacePAL returned your snow board to your apartment on Friday so you could hit the slopes.  You had a great weekend, but its now time to check your snow board back into storage.

There are two ways to use your app user account to arrange your snow board's re-check in to storage;

1) Schedule the Storage Re-Check In date and location when you initially order your temporary check out, or; 2) Schedule a new Standard Check In appointment for your snow board;

  • Go to your app user account “Inventory Screen” and select the "Check In" option;
  • Select your snow board to check in;
  • Specify the address and designated contact (if not you) for the pick up.
  • We’ll email or call you to confirm your appointment;
  • Our Driver will pick up your snow board and will show you a summary of the storage collected;
  • Use our app to track your snow board and other stored items every step of the way.

Please view our tutorial on How to Order a Standard Check In.

Will SpacePAL charge me for Check In activity?

No additional charges will apply for in-zone storage supplies drop off's and storage pick up's, if these appointments are during normal operating hours (7am - 6pm Mon to Sat) with at least 24 hours notice. 

We do offer same day and after hours services (6pm - 9pm Mon to Sat).  Additional charges will be applied for these services and out of zone services.  View our Sydney Coverage Map to see our in-zone and out of zone - SpaceVAN serviced suburbs.  Please note, we do not use couriers for storage pick up and check in activity.

To protect against loss, we will charge a order deposit if you order more than 20 SpaceBOXES as Storage Supplies.  We will refund your order deposit once all used and unused SpaceBOXES are collected during your check in process. 

What if I need more SpaceBOXES and Storage TAGS at short notice?

No problem. Your Driver always carries extra SpaceBOXES, Storage TAGS and optional packing supplies.  They can easily supply these during your packing supplies drop off or storage collection.

To ensure we have enough storage supplies in our SpaceVAN, please contact our friendly Customer Care Team if you require a larger quantity of SpaceBOXES, Storage TAGS or optional packing supplies.

What if I can’t be present for my Storage Supplies Drop Off or Storage Pick Up?

No problem.  You can designate another person to be your primary appointment contact in your absence.

For example - Have your storage supplies dropped off to a friend, or you can have your packed storage at your work reception to be picked up.  Our Driver can work with your designated contact to complete the appointment. 

How to set up your Designated Contact

  • Go to your app user account "Account - Address Book";
  • Edit an existing delivery address or create a new address with the designated contacts name;
  • Select this address as your check in address when scheduling your SpacePAL appointment.

For your security, you or your designated contact must provide photo ID to the Driver at the appointment.

Will SpacePAL wait if I am late for a scheduled appointment?

Our Drivers will text you approximately 30 mins before their arrival. Upon arriving, if they cannot locate you or your designated contact within 15 minutes, or cannot reasonably access or park at this address, they will need to move on to their next appointment. We will then contact you to reschedule your appointment.

Please contact us if you will be late for your appointment.  We will try to accommodate changes where possible.

How do I build my Online Storage Catalogue?

It's easy. Never forget what you have in storage again!

Simply use your smart phone or tablet with your SpacePAL app user account to photograph your items and assign them to their relevant SpaceBOX or Other Storage items.

It’s up to you how you structure your Online Storage Catalogue. You can take a photo of the entire contents of a SpaceBOX, OWN BOX, or other storage item, or photograph and catalogue each storage units contents individually.

You can then view, manage item descriptions, and order check in's and check outs using your online storage catalogue.  We recommend you catalogue your stored items, as these will then be covered by our complimentary SpaceCOVER loss and damage protection.

Does SpacePAL provide decluttering and packing labour?

Enquire about our packing service to assist you sort, catalogue and pack your items in preparation for storage pick up and check in. The charge for this service is $30 per half hour, or part there of support.

We can also recommend specialist decluttering services if you really need to free up some space in your life.

 

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