Frequently Asked Questions

Billing and Payment

Why is SpacePAL the affordable storage option?

Unlike traditional storage units and mobile pod storage options where you pay for a fixed amount for space, SpacePAL only charges storage by-the-box or item. Our monthly storage rates start from $4.00 per box so you only pay for actual storage space used.  

Combine this flexible pricing with our FREE SpaceBOXES, FREE in-zone storage pick up and complimentary SpaceCOVER loss and damage protection, then SpacePAL becomes even more affordable. We also supply and deliver bubble wrap, enviro wrap, packing paper and dry cells at competitive rates.

Return delivery of the boxes and other items you select is $9-50 per unit to in-zone Sydney suburbs.

Check out our range of storage options and what your monthly storage cost with SpacePAL will be using our simple Storage Cost Calculator

Store one box or store more without leaving your home or business. Simple, convenient and affordable storage.

Do I need to pay anything for my storage Check In?

If your check in address is an in-zone suburb, SpacePAL will drop off your complimentary SpaceBOXES and Storage TAGS, and then return up to two weeks later to pick up your packed storage, all free of charge. Please note, additional service charges will apply if you require same day, after hours, or an out of zone service.

Check out our Sydney Coverage Map to see if you are in zone. 

SpacePAL will charge a $1-00 order deposit for storage supplies orders to ensure your credit card details are loaded and working correctly.  This amount will be refunded following storage check in.



When do I get my first storage bill?

Your first month of storage, optional SpaceCOVER and packing supplies, and incidental check in charges are billed to your stored card at check in.

Your first check in date then becomes your monthly anniversary billing date.  Your next monthly storage and optional SpaceCOVER charge will be processed one month after this initial check in date.

What happens if my card payment does not process?

You will be notified of a missed card payment, with the opportunity to update your card payment details in your account to retry payment.  If missed card payments continue a friendly SpacePAL Customer Care Team member will contact you to discuss payment options and may apply late payment administration charges if required.

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